Our customer service philosophy is focused on the emotional intelligence of our staff and constantly training them to be effective communicators so they understand the power of words and how to control the conversation and ultimately the outcome of the conversation without relying on a prewritten script, to deliver a truly unique and coherent customer experience.
We also do not believe in a “one-size-fits-all” customer service approach. Our dedicated teams are trained to handle things differently based on the company they are assigned to. This means that our clients in the subscription business are assigned customer service agents who are trained to meet their customer service needs while agents who service our eBay and Amazon sellers or SaaS companies are trained differently to meet the needs of those companies.
RETENTION, UPSELLING & CROSS-SELLING
Many companies are finding it difficult to retain customers, losing customers daily to competitors, and that’s because their customer service team (in-house or outsourced) are not trained to effectively control the conversation using the customer’s emotional cycle effectively to their advantage. With little or no retention effort there is no incentive for your customers to stay with your company but it doesn’t have to be that way.
At Happy Customers we keep your customers doing business with your company, partly by reminding them why they chose your company to do business with in the first place, and regaining any sense of lost trust by fixing their issues in a way that shows them that we care. This approach allows us to direct them to additional products and service that adds value to their lives and drives revenue to the business.
Now more than ever, companies are looking at maximizing profits and build stronger relationships with customers. But let’s face it, we can’t possibly keep every customer we interact with doing business with you. But that doesn’t mean we give them all their money back and send them on their way at the expense of your business, our staff is trained to negotiate deals with customers that saves you money if keeping a customer on-board becomes unsalvageable.
The lifeline of SaaS companies is intrinsically linked to its customer success team. Having worked with SaaS companies for many years we understand the kind of talent that is needed for this role and we have consistently produced educated and trained customer success teams for the companies we work with.
From booking the appointment with a potential customer to managing the on-boarding call via screen-share that sometimes last 2 hours or more, and supporting that new customer throughout the lifetime of the relationship with the company, our team is fully capable of managing the entire process from start to finish.
SALES AND TELEMARKETING
Our sales teams are the backbone for all the companies we provide this service to. Our sales staff is trained to be aggressive when necessary as well as consultative and passive depending on the campaign they are on. And while we do have rules and guidelines that our sales people have to operate within, they are not necessarily scripted – This gives them freedom to be as creative as the possibly can to make the sale. Creativity is a big part of our training which is needed to effectively go through the emotional sales cycle.
We convert your abandon carts or partials into sales! It doesn’t matter what campaign you run, once you have data we will convert those into paying customers.
LIVE TRANSFERS & APPOINTMENT SETTING
In today’s business environment, time truly is money. Your sales representatives are constantly trying to keep up with the demands of their schedules and closing deals.
Sales reps need a full pipeline of warm leads. Service teams need a full work schedule. Practices need a full schedule of patients to see.
Fill your sales pipeline with warm leads! Our staff can cold call for you and your team. We will take your leads, make cold calls and live transfer them over or set sales appointments for your sales staff.
Fill your work schedule. Let us call your customers, clients or patients for live transfers or to schedule annual or follow-up appointments.
If you need high quality appointments for your sales team and you’re just frustrated with your internal contact center or maybe you’re just tired of your current unprofessional agency and you’re ready to focus on your core business…instead of cold calling, we are the solution you’re looking for.
FIRST & THIRD PARTY DEBT COLLECTIONS
Collecting debt is no easy task. It doesn’t matter is you use your own employees within your accounts receivable department or you are a third party collections agency, it is a tough job and is better left to people who know how to collect debt. We do both first and third party collection and we have mastered it. We do not use bully tactics or intimidation, we are professionals who train our staff to collect debt using convincing selling techniques.
We’ve collected over 5 million dollars for our clients to date and the numbers keep growing.