The thing we are most good at is creating memorable experiences for people who we have never met in person. And we have been doing this for so long (over 12 years) it is second nature.
Whether it is a phone call, email, chat or a social media post, we have always managed to create an experience for the customer that rivals the experience they received anywhere else. It is who we are, it is what we are known for and we own it.
Our uncanny ability to create these unique experiences did not happen by accident. We deliberately decided to focus on the emotional cycle of each customer and potential customer. By doing this, we’ve developed a very high level of emotional intelligence in our staff and they are able to control the outcome of any call by managing their own emotions as well as that of the customer and potential customer. This type of approach to customer service and staff training is next-level in the industry and we are the pioneers.
